Shipping & handling
We ship across Canada from Vancouver, BC. Canada is the only destination we cover for now, and we're working on opening up more regions soon.
Rates & speed
Tracked shipping is CA$19.99 to every province, calculated from your address at checkout. The territories are CA$33.99 to CA$34.99.
- BC · CA$19.99, 1–3 business days.
- AB / SK / MB · CA$19.99, 2–5 business days.
- ON · CA$19.99, 3–6 business days.
- QC · CA$19.99, 3–6 business days.
- Atlantic Canada · CA$19.99, 4–8 business days.
- Territories · CA$33.99–CA$34.99, 5–10 business days.
- Free tracked shipping when your cart subtotal is CA$99 or more in BC, CA$150 or more in the other provinces, or CA$300 or more in the territories (before discounts).
Metro Vancouver same-day
If you are inside Metro Vancouver, you can skip the post entirely. Order before 2pm PT on a business day and it arrives the same day, priced by distance from our dispatch point starting at CA$25. Every order ships domestically and never crosses a border. See every area we cover and what it costs, or the page for Burnaby, Richmond, Surrey and North Vancouver. Comparing stores? See how to compare suppliers on shipping.
Pre-order
Some sizes are listed as pre-order while a lot is inbound to Vancouver. Those orders ship within 14 business days of payment, usually in the first couple of days. If we have not shipped by then, we refund you in full. Same-day Metro Vancouver delivery is not available on a pre-order.
Dispatch
Orders confirmed before 2pm PT typically ship the same business day. Every order includes a tracking number, available on your account and the tracking page.
Packaging
All orders ship in protective packaging with a return address. Lyophilized material is temperature-stable for transit; store per each product's label on arrival.
Signature
Orders over CA$400 and any reshipment require a signature on delivery.
All products are supplied as laboratory reagents for research use only.